Mall Mania
Catching the customer
We have created the most wonderful customer service, branding and team event that you could imagine!
For any organization obtaining and retaining customers with the ultimate goal of being profitable, is key! Also service rendering teams within organizations bare the brunt of continuously fighting for credibility and needing to prove how they add value. Whether your customers are internal, or external to the organization, the same principles apply.
Understanding customer service and the importance of branding that is associated with an individual or group becomes critical when recognizing and understanding customer needs. The true challenge lies in engaging customers.
We live in the age of the “never satisfied customer” and no organization or team is off the hook. Business rules are changing, to mention a few:
- Being a global village, means that organizations are competing at a much higher level. Clients are not limited and have access to products and services from any one part of the world
- This access that clients have to information and knowledge, makes them very well informed and provides them with the freedom to choose who they do business with
- Increasingly more demanding, clients are asked for added value – they want more than quality and the product. Just delivering the product or service, is not enough any more.
Mall Mania takes place in Menlyn shopping centre, one of South Africa’s premier retail environments. This real life opportunity allows teams to be exposed to the promise of a number of prominent brands and appreciate customer service in a unique way.
In Mall Mania we create learning experiences for participants focusing on the following key elements:
- Reflecting on customer needs and how to meet the demands of modern day customers
- Reviewing the current brand promise
- Increased understanding of the people element in committing to the brand promise and customer satisfaction
- Exploring the contribution current systems play in enhancing or hampering service delivery and customer satisfaction
- Providing a fun and yet competitive manner in which to explore current team dynamics.
Peter Drucker rightly said: “There is only one valid definition for business purpose: To create a customer. It is a customer who determines what a business is. Customers are the foundation of business and keep it in existence. They give employment.”
Don’t wait, come and play Mall Mania, the most unique shopping/learning experience you have ever had! |
